Online Business Manager/Virtual Assistant

Applications now closed.

The Brand/Company

Girl and Her Moon (www.girlandhermoon.com) is an international brand specialising in all things Soul, Tarot, Astrology & Energy Work. Our aim is to bring back soul connection into the lives of as many as we can, and we do this by combining soul-work alongside the Moon for people across the globe.

We are a currently a team of 6 from all across the globe in Australia, USA, Canada, Turkey and Denmark.

Role Description

The company is looking for an OBM/VA on a part time basis to join the existing team of 6.

This role is responsible for managing all social media and email inboxes, ensuring that customers are communicated with clearly & efficiently while feeling heard and appreciated. Other day-to-day activities include; managing the membership of the FB groups and contributing to its growth and interaction, administration tasks, community connection, social media growth support and scheduling, team schedule management, collaboration outreach, and lastly, assisting with the future vision of Girl and Her Moon.

The ideal person is someone who is already involved, either personally or professionally, in the spiritual community with a devotion to soul led work, and has experience in an assistant, customer service, or online management role.

A comfortability and experience with technology,  online programs and various social media platforms is a must. Either an involvement, or a willingness to keep up to date with Social Media algorithm changes and structures would be beneficial. Along with a willingness and keenness to grow platform engagement.  

Having familiarity and involvement with Girl and Her Moon’s work would be of benefit but is not essential. 

This is a virtual position and although location is not imperative, depending on time zones there would need to be flexibility to ensure an overlap with our team, particularly those based in Australia.

This is not a position that already exists, rather it is being created and moulded as we collaborate and work together each step of the way. Things may change, update, drop off, evolve, from both sides. As you learn our processes and ways of doing things, we will also be learning how to have someone in our team in this capacity, and so flexibility and trust is a must.

As Girl and Her Moon grows and expands (which you will ideally contribute to), your role will also grow and expand to meet this movement. We are looking for someone who is devoted to doing work they believe in and whose intention is to be with us long term.

Key Roles and Responsibilities:

  • The front-line face of customer service across all social media and email inboxes.
  • Reviewing and monitoring all comments, conversations, posts, and messages on all social media platforms.
  • Suggesting ways to make the membership community of more value to members.
  • Interacting with members and community and creating ways for the community to deepen connection.
  • Managing the membership of the FB group, including accepting and declining invites and adding updates to the group as required.
  • Administrative support, including customer payments, refunds, cancellations, password resets, etc.
  • Social Media support with scheduling and planning (Instagram, YouTube, Facebook & Pinterest)
  • Social Media support to increase platform growth and engagement.
  • Team schedule management, including the scheduling of availability and collective readings.
  • Collaboration outreach for monthly membership.
  • Transcriptions/subtitles for semi-monthly Moon Readings, monthly membership reading, and monthly collaborations.
  • Blog management.
  • Occasional content creation.
  • Proof reading and minor editing.

Software used:

*Experience in these specific software is not necessary for quick and able learners.

  • G Suite
  • WordPress
  • Trello
  • Active Campaign
  • Facebook Studio/Meta Business Suite
  • Vimeo
  • Veed
  • Social Platforms: Facebook, Instagram, Pinterest, YouTube
  • Slack
  • Zoom
  • Additional (ideal but not necessary): Photoshop, Canva

Rate:

Approx $20 usd p/hr (currency dependant upon location).

Final wage and other terms of employment will be agreed based on location, currency, terms of employment and experience.

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